Customer Care

Support Hours:  Monday thru Friday  9:00 a.m. to 4:00 p.m. Eastern Time (Except Holidays)

Email: info@misenchic.com

Phone: 727.216.6316

Fax: 727.216.6317     

Mail: Mis en Chic
            Attention: Online Store  
            1180 Central Avenue
            Saint Petersburg, Florida 33705

 

ORDERING INFO

How to Order

It’s easy and safe to place your order online via our website.  A credit card is required and we accept the following:  Visa, Mastercard, American Express and Discover.  We require the use of your credit card security code. You will be prompted for this code during the check out process. The code is created by your credit card company to prevent fraudulent use of your credit card. It is usually a 3 digit number found on the back of the card. For additional information regarding this code, please contact your credit card company.

 

Order Confirmation and Tracking

After you place an order, you will receive two emails from us. The first will arrive shortly after you place your order, confirming that we've received it. The second will be sent after your order has shipped. These emails will contain your order number along with a link you can use to track the status of your order.


Changing/cancelling your Order

If you need to change or cancel your order, please email us at info@misenchic.com. Please be aware that once your order is submitted, making any changes may delay its departure. If your order has already left our warehouse, simply wait for it to arrive and then follow the easy return instructions that are enclosed.


Out of Stock And Backorder Items

Our inventory can fluctuate throughout the day, so an item indicated as in stock when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email or phone immediately to notify you that your order will be placed on backorder. You will have the option to cancel the order if you would prefer not to wait for the item to be in stock again. Your credit card will not be charged until the backordered item arrives back in stock and is fulfilled. Most out of stock items are in stock again within 2-4 weeks, but certain items such as new and end of life products can take longer or may never become available, in which case we will cancel your order and your card will not be charged. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within the timeframe specified on the product’s detail page.

 

SHIPPING

Orders received by 5pm EST on any business day will normally ship within 48 hours pending billing and shipping address verification, unless the item's availability specifies otherwise. If one of the items ordered has an availability of one to two weeks or more, the items may ship separately. You will receive an email once we ship your order. This email will contain tracking information. A business day is considered to be Monday through Friday, except holidays. All orders placed between 5pm EST Friday through Sunday 5pm EST will be processed on Monday and ship within 48 hours, pending accurate address information.

At this time we offer FedEx, UPS and USPS shipping. Although we offer a variety of shipping options, we reserve the right to ship by any of three carriers. If you cannot receive UPS or FedEx shipments please note this in the comments section at checkout or please email us at info@misenchic.com and we will do our best to assist you with your order. At this time we cannot ship to PO/APO/FPO Boxes.

Standard Ground - $10.00 USD - Typically takes 2-7 business days to receive your package from the time that it ships.

2nd Day Air - $25.00 USD - By 4:30 pm in 2 business days to most areas from the time that it ships. Orders are processed the next business day and are shipped according to availability listed per item. No delivery on Saturday or Sunday.

Next Day Air - $50.00 USD - Overnight delivery the next business day by 3 p.m. to most US addresses; by 4:30 to rural areas, from the time that the order ships. Orders are processed the next business day and are shipped according to availability listed per item. No delivery on Saturday or Sunday.

Additional Shipping - $75.00 - Some of our items require additional charges to ensure they arrive to you in a safe and sound condition.  Lighting items may need to be securely carted and packaged and may require special handling fees.  Any additional shipping charge above our standard shipping cost is noted on the product page.

Oversized Shipping - $350.00 -  Due to the large size and weight of furniture shipments, most pieces are shipped by a freight company. You will be notified by mail 2-3 weeks before delivery, and the carrier will contact you by phone to set up an appointment Monday through Friday.

Because the furniture and large items are heavier the shipping costs are higher. All shipping rates apply to deliveries in the contiguous 48 states. Certain areas may require an additional charge. We do not ship furniture and large items internationally at this time.

Drop Ship Items

With so many product choices we can't always fit everything into our warehouse. Drop ship items are shipped directly from our manufacturers and artisans to your door. Second-day shipping may not be available for some items. Please  contact us if you have any questions regarding what items are in stock or will be drop shipping to know when you can expect to receive your order.

 

RETURNS

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the merchandise to us within fourteen days of receipt of purchase. Returns and exchanges are accepted on items that have not been worn, altered, or washed, and with all tags attached. Merchandise may be returned as long as it has a postmark that is within 14 days of when the package was originally delivered to you. Shipping charges are non-refundable and you are responsible for all shipping charges related to the return. We strongly recommend that you insure all items when you ship them for a return or exchange. Once we receive the item, we will promptly issue a refund to your credit card.


How to Return an Item

If you would like to return an item, simply repack the item, complete the return form, include it in the package, and use the return shipping label provided.


Exchange an Item

Since many of our products are either one of a kind or items which we maintain small quantities of inventory, we cannot be sure that than an exchange is possible. If the item is available we would be happy to hold it for you until we receive your return, just send an email to info@misenchic.com and we can hold that item for you until your return gets to us, if it is available. Make sure to note the exchange on the return form.


Insurance

We highly recommend that you return the item via an insured carrier (e.g., FedEx, USPS Priority Mail), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry,  we cannot accept COD returns.


Damaged Items

If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and contact us at info@misenchic.com immediately. We will let you know how to send it back to us at our cost, and we'll send you a replacement right away.


CONTACT US

For questions about your order, product information, and general customer service, email us at   info@misenchic.com between 8am-5pm EST, Monday through Friday. We will do our best to promptly respond to all inquiries.


We look forward to hearing from you!